Are you participating in a loyalty, referral, or benefits programme? Your personal account depends on the programme of the company that invited you. Find the link in your welcome email or send a request for assistance, specifying the name of the programme.
Check your welcome email, programme communications, or your company intranet. Verify the programme name before entering your login details.
Include the name of your programme so your request can be directed appropriately.
The link depends on the programme of the company that invited you. Check the welcome email, programme communications, or your company intranet. If you can't find it, ask for assistance by providing the name of the programme and the company involved.
Use the reset link on your programme's login page. If you don't receive the expected email, check your spam folder and the email address associated with your account. If you continue to experience difficulties, contact the support number indicated in the programme without sharing your password.
Check the order tracking available in your programme area and the messages you received after making your selection. If you need assistance, provide the programme name and order reference. Delivery times and methods depend on the reward and your programme's terms and conditions.
A transaction may need to be submitted or validated before the points appear. Consult the rules, deadlines, and statuses available in your programme. If your situation remains unexplained, contact support, specifying the transaction in question, without providing your password or bank details.
