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Glossary
Glossary

Integrated logistics

Integrated logistics organizes the rewards operational chain: sourcing, storage, preparation, shipping, delivery, and returns, according to the agreed scope. It links the commercial promise to processing capabilities. Statuses and responsibilities must be visible to address beneficiary requests.

Coup de Poing editorial team2 min
Rewards & benefits

A concrete example

An order goes through stock reservation, preparation, shipping, tracking, and after-sales service. The participant sees a status consistent with the actual processing.

A point to consider

A tracking number is not sufficient in case of stockouts or returns. Define responsibilities and resolution steps.

Design exception handling

Describe the responsible party and the next action for a stock shortage, an invalid address, a damaged package, or a return. The recipient must know who to contact without having to reconstruct the supply chain themselves. For a European rollout, check the available product references, delivery times, fees, and return processing for each country before opening orders.

Questions to ask your team

  • Does customer service have the same status as the beneficiary?
  • Who authorizes a replacement and how are the points adjusted?

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Glossary 2 min

Gift Library

A gift library is the space for selecting rewards within a programme. Its quality depends on the relevance of the items, their availability, and the clarity of the conditions. It links the participant's balance to an ordering experience. Delivery and support information are part of this experience.

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