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YOUR SECTOR

Consumer Goods

When your products go through distributors, the connection with the end buyer isn't always direct. A consumer club, a loyalty programme, or network engagement address different objectives. We help you choose the target audience and the process that give your brand a valuable platform.

Everyday, unbranded products: pump bottle, soap, cereal jar, and metal water bottle. Illustrative image.Bringing the brand into people's lives.

Two audiences, different approaches

  • For consumers, link eligible purchases to points, benefits, or content that extends the product experience.
  • For distributors and retailers, promote product range awareness or a key sales event with network-specific rules.
  • Organize campaigns around the brand calendar while clearly explaining the duration and conditions of each offer.

Plan the proof-of-purchase process

If the programme relies on proof of purchase, participants must know what to submit and how to track their validation. We define the eligible products and channels, duplicates, returns, and necessary information. Processing load and support requests are factored into the campaign design.

Understanding what drives participation

  • Registrations and initial actions, by campaign and by audience.
  • Acceptable evidence, validations, and main reasons for rejection.
  • Repeat purchases observed when data allows for this analysis.
  • Use of benefits, total cost, and feedback on the simplicity of the process.
Our achievements

Client case studies in your sector.

Valrhona combines points, status, and professional services to reward customer loyalty.

Caudalie boosts pharmacy sales across Europe with a platform and rewards tailored to each country.

Haier, Rosières, and Candy reward appliance purchases by kitchen designers with a showroom contract.

FAQ

Your questions. Clear answers.

How can a brand distributed in stores create a connection with consumers?

A loyalty club or programme can offer benefits and content that extend the product experience. The journey depends on the available methods for recognizing participation or eligible purchases. We first define the target audience and objective before choosing the points, benefits, or key moments.

How does a loyalty programme based on proof of purchase work?

The participant submits proof of purchase according to the stated conditions, and then the purchase is validated. The programme specifies the eligible products and channels, the required information, and the reasons for rejection. Handling duplicate entries, returns, and support requests is planned from the outset.

Can consumers and sales staff of the same consumer goods brand be engaged?

Yes, but the two audiences require distinct objectives and journeys. A consumer programme supports the purchase or the relationship with the brand, while sales staff motivation can focus on a product range or a key sales period. The rules, data, and rewards are defined for each target group.

What indicators should be tracked for a loyalty programme in consumer goods?

Tracking distinguishes between registrations, initial actions, and validated proofs of purchase. Reasons for rejection, use of benefits, and requests for assistance provide information on the ease of the process. Repeat purchases can be analyzed when the data allows, taking into account the total cost of the programme.

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